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FAQ

DO YOU HAVE QUESTIONS?

Where is my order?

If your order has already shipped, you will receive an email.

If your order is still being processed, you will receive a tracking number and shipment confirmation once it has dispatched.

We do not offer tracking for free items.

  • The order confirmation is automatically sent to your WhatsApp or you will receive call from our customer care after you place an order. If you haven’t received an order confirmation within 24 hours, please get in touch with us at Contact@theriyalmart.com just in case there’s a problem with your order.

    Please check your spam folder before contacting us.

If your order hasn’t shipped yet, or you haven’t received a shipping notification, you can request changes such as the size, color, and quantity. Just contact us at Contact@theriyalmart.com and include your order number.

If your order has already shipped, unfortunately, we won’t be able to make changes.

Orders typically dispatch within 1 business day and arrive within 2 to 3 days.

Usually, your order will ship within 1 business day, rest assured it will still arrive on time, as promised.

Currently, we ship in UAE, KSA.

We’re sorry to hear you wish to return your order. Here’s how you do it:

1. Contact us at Contact@theriyalmart.com within 7 days of your purchase. We’ll assist you with the return process.

2. For a detailed overview, please visit our Return Policy page.

Remember, we’re here to help and ensure your experience with “The Riyal Mart” is a pleasant one!

To exchange an item, please ensure its within 7 days of your purchase and that the product is in flawless condition. Reach out to our support team at Contact@theriyalmart.com with the specifics of your request.

Please note that customers are responsible for postage fees for exchanges. However, if you’ve received an incorrect product, let us know and provide a photo. In this case, we’ll cover the postage.

GET IN TOUCH WITH US

 

 

An FAQ (Frequently Asked Questions) section is a collection of common questions and their answers related to a business, product, or service. It helps customers find quick and clear solutions without needing to contact support.

 

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